The patient has the right to express their preference for a particular clinician. E.g. Dr Nelli or a nurse.
It is the responsibility of the patient to attend their appointment on time in surgery or cancel if unable to attend. Patients should be available for telephone consultations and to reply to all surgery letters when required.
The surgery has a zero tolerance policy relating to any violence or abusive behaviour.
Regarding access to patient information, surgery staff and NHS bodies are governed by the Data Protection Act and have signed a confidentially agreement. Patients may request to see information in their files by making a formal written request.
The health centre has automatic front door and disabled toilet for disabled visitors. Please let the receptionist know if you require assistance.