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Patient News

Kilnik GO Live on 28th September

We are excited to let you know that we will be launching our new online consultation service Klinik on Wednesday 28th September at 8am.

If you have a clinical or non-clinical enquiry you could save time by visiting our website www.evergreenpracticegp.nhs.uk, and click on the secure link. You will be asked to complete a simple form that enables you to provide us the information needed to direct your enquiry to the right member of the practice team. Please note this is only available between 8am and 4pm Monday to Friday. If it is after 4pm and your issue needs to be dealt with urgently that day, please call the surgery and the staff will complete the form with you on your behalf. 

We have been aware for some time of the pressure on the phone system and the stress this causes for both patients and staff members and over the past year have been looking at ways to improve our service. We also wanted a system that could help us to make better use of the other clinicians we now have access to such as Paramedic Practitioners, Advanced Nurse Practitioners, Clinical Pharmacists, First Contact Physiotherapists and the Community Pharmacy Consultation Service. Our aim is to make sure we offer fair access to our appointments based on medical need.

For more information about Klinik  visit their Frequently Asked Questions page for patients at Patient FAQs (klinikhealthcaresolutions.com)

New Registrations

Please note that it will take 2 to 3 weeks to fully register any new patients.

Please bear with us.

Thank you in advance for your co-operation. 

Help us help you get the right urgent care and support
15 Jun, 2022

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Summer safety awareness to keep children safe
20 May, 2022

NHS services are urging local people to be more alert to risks associated with warm weather this summer. 

NHS Frimley Clinical Commissioning Group (CCG), which plans and funds the majority of health services provided to local people, are supporting a summer safety video, entitled ‘Keep your kids live and kicking this summer’. 

The video highlights the risks of leaving babies and infants unsupervised near water or open windows, particularly when parents and carers can be distracted. 

Babies and infants need constant supervision around water – whether this is in the bath, paddling or swimming pool, by ponds, rivers or lakes. They also need supervision around open windows. 

Debbie Hartrick, the CCG’s Director for Safeguarding, said: “While incidents of drowning or near drowning are rare, it is really important that the safety of infants and children around water and open windows remains at the forefront of our minds, especially with the warmer days ahead. 

“Pools, ponds and baths can keep your kids cool in the hot weather. However, water can also be dangerous for children if parents and carers don’t pay attention. 

“With more and more families still spending more time at home due to Covid-19, we know that children will be playing in garden paddling pools and it’s important that they do so safely.” 

She added: “Young children can drown in less than two inches (six centimetres) of water, in only 20 seconds. If they are very young, you won’t even hear them. They can slip under the water without making a splash or a sound. 

“Young children don’t understand that a fall can kill them – just as they don’t understand that water can kill them.” 

“Getting distracted by a mobile phone, talking to other people, or wandering off when your child is around water can lead to tragedy. 

“By spreading these key messages, we can all help to keep our young children live and kicking this summer.” 

The video was first launched by commissioners in the east of Berkshire in 2017 and has been widely shared over the years.

24 hours dedicated Advice line for pregnant women
20 May, 2022

Frimley Health's new 24-hour telephone triage service supporting pregnant women and new mums goes live at Wexham Park Hospital on 28 April 2022. 

The Maternity and Midwifery Advice and Support (MAMAS) Line is a collaboration with South Central Ambulance Service (SCAS) and provides a single point of contact for women from 16 weeks into their pregnancy through to 28 days postpartum.

A team of our midwives will give consistent, evidence-based advice to women who are concerned about their pregnancy or who think they may be in labour. They will signpost other callers to alternative services when appropriate.

From 28 April at Wexham Park, mothers and families should call 0300 013 2004 to contact MAMAS Line. The same number will be able to be used by Frimley Park families in a few weeks' time.

The team, which will be based at the SCAS northern headquarters in Bicester, Oxfordshire, will also monitor 999 calls, enabling them to provide support when needed and to offer guidance to paramedics on the road. Their expertise could result in some ambulance callouts being stood down, ensuring they are available to respond to other emergencies. 

The scheme will replace separate telephone triage lines currently operating at Wexham Park and Frimley Park hospitals, ensuring all future calls are answered in a timely manner and improving the experience for women.

The initiative is another example of the Trust collaborating with our partners to improve services for our communities - one of our key strategic ambitions.

The new phone number will be shared with women in their maternity notes and widely publicised in our hospitals, clinics and in the community. 

Debbie Simkin, Lead Midwife for the Telephone Triage Project, said: “This brand new and innovative pregnancy advice telephone line will give women and community clinicians access to 24-hour evidence-based, consistent advice and support from midwives via a single point of contact.

“It will maximise our clinical expertise and empower women during pregnancy, birth and the postnatal period.”

Infection Prevention Control guidelines to remain
10 May, 2022

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Coronavirus advice in your region
10 May, 2022

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women..

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

New Website
31 Mar, 2022

Welcome to Evergreen Practice's new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes and vaccine news and latest news.

We will also be installing a new TELEPHONE system soon.  This will be an improvement on our last telephone system and will have new features that we can introduce once staff are familiar with the new telephone system. 

We do hope both the website and telephone system will help us to streamline the way in which we deal with patient queries, telephone calls and signposting patients to services ultimately improving access into the practice.

A&E High Demand
14 Mar, 2022

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4.